Information for Patrons
Box Office Hours of Operation
Monday to Friday 9:00 am – 1:00 pm (Except for Public Holidays)
Box Office will be open for counter sales one hour prior to performances. Online sales close 2 hours prior to performances.
Contact Details
Telephone: +61 3 5338 0980 or by Email: [email protected]
Wendouree Centre for Performing Arts – 1220 Howitt Street, Wendouree, Victoria 3355
Accessibility
Please be aware that there is no lift facility to access seats in Lower and Upper balconies. Row D of the stalls is situated on street and foyer level, allowing seamless access from street to seat. There is a dedicated area within the auditorium for wheelchairs and other mobility aids, and an accessible bathroom connected to the foyer.
Hearing Loop – The Centre is fitted with a proprietary hearing aid loop system, situated within the centre of the stalls. This service may be accessed via channel ‘Z’ on the hearing aid control switch. Note the hearing loop works best in the middle of rows E to M (seats 7-24).
For Wheelchair access or other mobility bookings, please contact the Box Office on 03 5338 0980.
Accessible Parking – Parking for people with disability is available opposite the main doors in the Howitt Street Shopping Centre. Additional parking is also available in School Lane to the west of the venue. Drop off and pick up access can be arranged by contacting the venue prior to any event.
Infants
Infants under 12 months of age, providing they do not occupy a seat, are admitted free of charge.
Wendouree Centre for Performing Arts – Refund Policy
If the event is cancelled or significantly changed (eg change in headline act, moving of date or venue), patrons are entitled to 100% refund.
For tickets cancelled by patrons up to 30 days prior to the event, patrons are entitled to a 100% refund.
For tickets cancelled by patrons between 24 hours and 30 days prior to the event, a credit note will be issued for use at WCPA.
For tickets cancelled by patrons with less than 24 hours’ notice, no refund or credit will be issued. The WCPA box office team reserves the right to exercise discretion in exceptional circumstances.
Wendouree Centre for Performing Arts – Reservation Policy
WCPA encourages groups to reserve tickets in advance of a performance so that their seats are secured. This is done on the following terms: Reservations are held up to 30 days prior to the performance and then released back for sale. Note – in the event of a likely sold-out performance, patrons will be contacted earlier than 30 days and asked to confirm their booking with full payment.
Parking
Street parking is available on Howitt Street and on nearby Forest Street. The Blue Bell Hotel also offers free parking during performances to patrons who dine there prior. Call 03 5339 1234 to book.